Installation
-
I'm completely new to Absentia. After installation I've restarted everything. When I open the plugin in Pro Tools I get the message "Absentia DX as-launched - Please re-open the plugin". As I understand this shouldn't happen if I open the app before using the plug in. Can you tell me what's wrong?
-
Hello @Omedia if you open the Standalone app before opening the plug-in that warning text should not appear. Please confirm you are opening the app first. Also please let us know what OS you are on.
-
Hi.
I do open the Standalone first and still I get the warning text. I'm on Mojave 14.4 with Pro Tools Ultimate 2019.5.0
-
It should work. I am on Mojave as well. Are you booting from an external drive or local Macintosh HD drive? Have you installed the trial first?
-
@lucianodelzoppo I'm booting from the internal drive and I didn't install the trial first. I bought the full version and installed it. Version 2.2.3
-
OK thanks for the confirmation. Any reason why you are not on Mojave 10.14.6? I will try to get a Pro Tools 2019.5.0 to test with.
-
@lucianodelzoppo no specific reason. I don't like updating to often and I don't want to reach Catalina. 14.4 has been working fine, but if you think 14.6 would be better of course I can try.
-
it´s OK I just mentioned because I have 14.6, but it should work the same on 14.4
Let me see if I can get a Pro Tools 2019 installer to test with. Can you please write us to software@todd-ao.com so I send an older Absentia DX installer for you to test with?
-
@lucianodelzoppo Sent!
-
following. Same issue here, I'm on Pro Tools 2020.5.0, OS 10.13.6.
-
Hello @LYSND, thanks for contacting us.
Could you please send us an email to software@todd-ao.com to follow up on your case?
-
Solved, it was because I was on the trial version. Cheers!
-
@LYSND Great. Please don't hesitate to contact us in case you need further assistance.